Refunds and cancellation

Open Settings and choose “Manage subscription”, then “Cancel”. Cancellation stops future renewals. Unless the confirmation screen says otherwise, it takes effect at the end of the billing period already paid; you keep subscriber features until then.

Credits already added to your balance, from your subscription or from credit packs, stay on your account after cancellation and can still be used on credit-based features. Subscriber-only features stop at the end of the period.

As a consumer you may withdraw from a subscription or a credit-pack purchase within 14 days of the purchase, without giving a reason. Withdrawal is separate from cancelling a subscription.

Online withdrawal: sign in, open Settings and use “Exercise my right of withdrawal”. Select the purchase, optionally add a message and submit. You get an on-screen acknowledgement with a reference number and date, an email acknowledgement is sent to your account address, and the request is listed with its status. You may also send a clear statement to [email protected] from the email address of your account, for example using the model form below.

Exercise my right of withdrawal

Each request is reviewed by us. When you submit, the unused credits of that purchase are set aside so they can't be spent during review; if we decline the request, they are restored. Nothing is refunded or cancelled automatically. For Starter, Pro and credit packs, the refundable amount is the purchase price × unused credits ÷ credits granted for that purchase or billing period, rounded down to the nearest cent. Days left in the subscription period do not affect the amount. Once we confirm the withdrawal, we refund the refundable amount shown using the original payment method, within 14 days; for a Pro subscription we end it immediately. By purchasing, you ask for immediate access and acknowledge that you lose the withdrawal right for credits already used.

Credits are used in this order: free credits first, then paid credits from your oldest purchase. Withdrawal applies only to purchases made in the last 14 days. Credits from earlier purchases or earlier billing periods can't be refunded. Promotional credits (for example from a promo code) are spent first, like other free credits, have no cash value and aren't refundable.

Model withdrawal form
To C.S. VENTURE LAB, SASU, 4 Rue du Pensionnat Notre-Dame de France, Cité du Numérique, 43000 Le Puy-en-Velay, France, [email protected]: I hereby give notice that I withdraw from my contract for the following service: [PixieCV plan or credit pack], ordered on [date], name of consumer, email address of the account, date.

If you were charged twice, charged after cancelling, or a paid feature did not work, write to [email protected] with the date and amount. Billing errors are corrected regardless of the 14-day period, and your legal guarantee of conformity always applies.

Please contact us before disputing a payment with your bank; most issues are resolved faster directly. You keep your right to contact your bank and, if we cannot agree, to use consumer mediation as described in the terms of service.

Deleting your account removes your content and is not a refund request. If you also want to withdraw or request a refund, tell us before deleting so we can identify the payment.